Delivery & Returns
We use a variety of delivery methods. If we can do it personally for you - we will. If we can't be there ourselves, we will send our friendly xe-om driver. If he can't do the delivery then we will use a professional service like 'Pro-Ship' or 'Giao Hang Nhan'. Your goods will be delivered as fast s we can do it. Inside metro HCMC it will be in the same day if ordered before 12 noon. The next morning if ordered after this time. For internet/online orders we will action these as soon as they come in. We will call to confirm the delivery with you first (so please leave a valid phone number). For delivery to areas around HCMC we expect a delivery tie of 1-2 days, to Hanoi city we expect 2-3 days and to other areas in the county like Quy Nhon for example we allow 5+ days
We want you to be happy with everything you buy from us. If you are not completely satisfied with any* of the goods you purchase, please return them within 14 days (7 days for Fancy Dress costumes and they must not have be worn - you can try them on, but we don't accept returns if they have been damaged or smell because they have obviously been worn to a party) and we will refund you.
*Please note that personalised items can only be returned if the goods are faulty